Crasti Support
Have a question about Crasti, or is something not working? Write to us. Answers to common questions are below.
How does Crasti work?
Write each thing you keep putting off on its own note – it goes into your jar. When you’re ready, shake your phone or tap “Draw a note”: exactly one task comes out. You do it, or you put it back into the jar. At the end of the year you’ll see everything you got done.
Your first draw is free. After that you continue with Crasti Pro.
How much is Crasti Pro?
Crasti is free to download. After your first draw you need Crasti Pro to keep using it, either as:
- Lifetime: pay once – €29.99 in Germany, $29.99 in the US – no subscription, no renewal
- Monthly subscription: €1.99 per month in Germany, $1.99 in the US, with 2 weeks free for new subscribers
Both plans unlock the same features. Prices vary by country and are shown in the app before you buy. Without an active Crasti Pro your notes stay saved – with a new purchase or “Restore purchases” everything is back.
How do I cancel my subscription?
You can cancel the monthly subscription at any time where you subscribed:
- iPhone: Settings → [your name] → Subscriptions → Crasti (your Apple Account)
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Crasti
- In Crasti: Settings → “Manage subscription” opens Apple’s or Google’s subscription management.
Cancel at least 24 hours before the period ends, otherwise the subscription renews for another month. A free trial converts into a paid subscription unless you cancel before it ends. Deleting the app does not cancel the subscription. Lifetime is not a subscription, so there is nothing to cancel.
How do I restore my purchase, e.g. on a new device?
Sign in with the Apple Account or Google account you used to buy. Then, in Crasti, go to Settings → “Restore purchases” and tap “Restore” on the screen that opens. If Crasti is locked, “Restore” is right on the “Continue with Crasti Pro” screen. Lifetime belongs to the store account you bought it with, so you can bring it to other devices signed in to that account.
Restoring brings back your purchase, not your notes – those live only on your device (see Where are my notes?).
How do I get a refund?
Purchases, billing and refunds are handled by Apple or Google. We never receive payment data and cannot refund payments ourselves.
- iPhone: request a refund from Apple at reportaproblem.apple.com
- Android: request a refund through Google Play
Where are my notes?
Only on your device. Crasti has no account, and your notes never go to a server – we never see them. They are part of your device backup (iCloud or Google) if you have it turned on. If you delete the app, they are gone.
If Crasti is locked because Crasti Pro is not active, the “Continue with Crasti Pro” screen has a “Share my notes as text” button. Use it to send your notes as text to any app or person you choose.
My reminders don’t arrive – what can I do?
Turn on reminders in Crasti under Settings → Reminders and pick a day and time there. For them to arrive, notifications for Crasti must be allowed in your device settings. If they are turned off there, Crasti tells you and takes you straight there with “Open device settings”.
Reminders are local notifications triggered by your device itself. They never contain the text of your notes.
Where can I change language and appearance?
In Crasti under Settings: “Language / Sprache” lets you choose Device language, Deutsch or English, and “Appearance” lets you choose System, Light or Dark. Your notes stay just as you wrote them.